This privacy and security policy describes Preventure's current policies and practices with regard to personal data collected by Preventure through this Website.  These policies are independent from our offline personal data collection practices.  The term “personal data” refers to personally identifiable information about you, such as your name, birth date, e-mail address or mailing address, and any other information that is identified with you personally, including your individual health information.

Preventure is continually improving and adding new functionality and features to its websites and improving and adding to our existing products, services, and programs.  Because of these ongoing changes, changes in the law, and the changing nature of technology, our data practices will change from time to time.  As a result, we encourage you to check this page frequently.  This policy was last updated on March 11, 2010.

This privacy policy applies only to Preventure’s websites.  Preventure and its affiliates may operate other websites for different purposes and in different countries where different laws may apply.

This Website may contain hyperlinks to websites that are not operated by us or by one of our affiliates.  These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators.  Preventure does not control these websites and is not responsible for their data practices.  We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal data about yourself.

This privacy policy forms part of our website Terms and Conditions, and as such shall be governed by and construed in accordance with the laws of the State of Rhode Island.

If you have any questions about our privacy policy or concerns about the way we process your personal data, please contact us in the manner set forth herein.

Frequently Asked Questions

1. Will Preventure sell my contact information or email address?

No.  Preventure uses your contact and other information solely to provide the services and information you request.  Occasionally, we may send you a promotional offer for products or services of a Preventure partner.  These offers come from Preventure, and your contact and other information is not provided to our partners.  We may transmit your basic contact information to a third party acting as our agent (including fitness clubs at which you are a member) specifically for the purpose of fulfilling any items you have ordered, including emails, physical product, or membership services.  We may also share your contact information with the employer, insurer or group with whom you claim eligibility to verify your eligibility to use this Site and to receive the benefits of Preventure’s goods and services.  Finally, Preventure may share your data with trusted partners, or trusted partners of your employer, to perform statistical analysis, send you email or postal mail regarding related wellness services, provide customer support, or arrange for deliveries.  All such third parties are prohibited, by contractual relationship with Preventure or your employer, from using your personal information except to provide these services.  Any third party that receives such data is contractually bound through an agreement with Preventure or your employer and required to maintain the confidentiality of your information.

2. How do I opt out of receiving promotional offerings or having my information
disclosed to 3rd parties?

You may opt out of receiving promotional offerings from us or having information disclosed to third parties, by contacting Preventure directly at the time of registration or at any time at: kwebster@preventure.com.

We respect your time and only want to send you promotional and education materials if you desire them.  Remember, however, that even if you opt out of receiving promotional and educational materials, you will still be sent material that has a direct impact on your ongoing business relationship with us (such as guest passes which you request, order confirmations, letters apprising you of changes to your membership, or occasional surveys or communications designed to improve customer satisfaction).

3. I have opted out, but I still keep getting emails.  Why is this happening?

If you have opted out of receiving promotional materials, your request may take up to seven (7) business days to take effect.  You may continue to receive emails from us during this time.  Furthermore, while you may no longer be receiving promotional offers from us, you may still receive offers about us which are sent by your employer, insurer, or group.  Finally, you may also receive emails from parties related to us to whom you have separately given your contact information to.  We are not responsible for such other parties, and you may need to contact these other parties to be removed from their lists.

4. I believe Preventure may have violated this Privacy and Security Policy.  How do I lodge a complaint?

We take your privacy very seriously, and will investigate any dispute arising from potential non-compliance with this privacy policy.  You may request that we investigate a dispute in the following ways:

a. Email us at kwebster@preventure.com

b. Send a fax to:  (401) 385-9320

c. Write to us at:

Preventure, Inc.
2006 Nooseneck Hill Road
Coventry, Rhode Island 02816
Attn:  Privacy Department

5. How long is the information retained?

This information is retained indefinitely, unless removal is requested by the user.

6. Do users have access to their information collected by the Website?

All personally identifiable information is accessible to the potential user.

7. How is my information secured?

Preventure secures your personal information from unauthorized access, use or disclosure.  We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.  When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Privacy Statements:

This site has multiple privacy statements, which vary depending on the visitor’s usage:

Statement 1:  Customer Profile Information

Statement 2:  Cookies

Site Statement 1:  Customer Profile Information

1. What information is collected?

We collect a minimal amount of information required in order to determine a potential user’s eligibility for all of our products and services and to effectively communicate with the user. We collect information that we believe to be necessary to conduct an ongoing business relationship with our customers.  For each customer, this includes a mailing address, telephone number, email address, date of birth, gender, payment information (where necessary), and other information which may be used to personalize the user’s web experience.

2. Why is this information collected?

We collect this information to ensure that a potential user of our products or services is contractually eligible to use those products or services.  We also collect contact information (usually just an email address) to allow communication of requested materials (wellness education materials, etc.) to the potential user.

This information may be used by us to complete the activity for which it was provided or may be used by us to tailor or modify the content or design of the Site during a user’s visit to the Site.

3. Who has access to this information?

This information may be accessed by Preventure, entities for whom it is acting as an agent (such as employers, insurers, or groups by which the user claims eligibility) and/or entities acting as its agent.

In addition, Preventure may release information to contracted third parties who have a relationship with your employer, in order to provide you further information on wellness programs and services.

Site Statement 2:  Cookies

1. What are cookies?  What kind of information does this Website collect?

A cookie is a small piece of information that is sent to your browser and stored on your computer's hard drive.  Cookies do not damage your computer and they cannot be used to discover the identity of a user.  You can set your browser to notify you when you receive a cookie.  This enables you to decide if you want to accept it or not and whether you are required to accept the cookie to view certain content.  We may use cookies to “persist” a user session (that is, to maintain connection with a user as he or she moves through an application or series of web pages).  The purpose of cookies in this context is to remember user inputs.  Personalization features also use cookies to identify groups of users and deliver appropriate content and services.

You may have the ability to accept or decline cookies.  While most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies if you prefer.  However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the Preventure web sites that you visit.

COOKIES ARE SET FOR EITHER SESSION ACCESS OR LONG-TERM ACCESS, BUT MAY BE DELETED BY THE USER AT ANY TIME.

2. Why is this information collected?

Cookies are used to remember basic information about the user, which can then be used to retrieve other user information when presenting pages requested.

3. Who has access to this information?

Only Preventure and the user have access to the cookies set by the Website.